Would you like to work for a company that still has a “family” atmosphere and where the employees are the greatest asset to the company?

Are you a highly independent person? Do you actively seek out problems to solve? Do you have a knack for knowing what is important?  Are you honest and ethical?

If so, you may be the perfect candidate for our Customer Care Specialist position. Come be a part of an extraordinary team that is International Food Products Corporation! Excellent benefits and competitive pay are just a few of the reasons to consider our opportunity.

Why us?

Join an extraordinary team at The International Companies, where excellent benefits and competitive pay are just the beginning. We pride ourselves on maintaining a “family” atmosphere, valuing each employee as our greatest asset. Our company includes International Food Products Corporation, International Ingredient Corporation, and Greenfield Solutions

Who We Are:

Located in Fenton, Missouri, IFPC is a family-owned company in business for 50 years. IFPC is a growing, highly ethical, quality ingredient company for the food industries. 

Why Join Our Team?

• Family Atmosphere: At TIC, you are family.
• Hybrid Work Model: 100% in-office for the first 6 months, then transition to a hybrid model with two days in-office.
• Career Advancement: Opportunities for growth and development.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and Disability insurance.
• 401k with Matching: Secure your future with our matching component.
• Paid Time Off: Enjoy vacation, sick leave, and 9 paid holidays.
• Quarterly Rewards Program: Win exciting prizes!

Why join the team: 

• When you work at IFPC, you are family.
• Career advancement
• Medical / Dental / Vision / Life / Disability
• 401k with a Matching component
•  Paid Time Off – vacation, sick, 9 paid holidays.

The Customer Care Specialist is an integral part of best-in-class distribution platform that has been a leader in the food ingredient space for over 50 years. This is a dynamic role that requires precision, communication, and cross-collaboration between internal and external stakeholders.

Responsibilities Include:

• Front Line/First Point of contact for assigned customer accounts, both foreign and domestic
• Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management
• Timely and accurate processing of incoming orders via phone, fax, or email
• Timely and accurate creation of export documentation
• Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
• Respond to customer requests including product information, tracking information, and proof of delivery
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Document customer complaints to ensure proper investigation/resolution
• Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded
• Provide support to other internal departments as necessary
• Establish and maintain strong positive customer relationships
• Upsell

Qualifications:

• Minimum of 5 years of experience in business-to-business customer service
• Strong competencies in all major Microsoft products, especially Excel
• Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail
• Demonstrate professional behavior and teamwork, is punctual, dependable and adheres to company policies and procedures.
• Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on leader.
• Experience using CRM Software programs- nice to have

We offer a competitive compensation and benefits package. If you feel you meet the above qualifications, apply or send your resume to careers@ifpc.com!