Skip to main content

Help Desk Technician

Would you like to work for a company with a “family” atmosphere and where you the employee are still the greatest asset to the company?  

Be a part of an extraordinary team that is The International Companies! The International Companies include International Food Products Corporation, International Ingredient Corporation, Greenfield Solutions, International Transport Inc., and TSL Transportation. Excellent benefits and competitive pay are just a few of the reasons to consider our opportunity. Visit www.ifpc.com to view our benefits. 

Who We are: 

Located in St. Louis, Missouri, it is a family-owned company in business for 47 years. TIC is a growing, highly ethical, quality ingredient company for the food, beverage, and dairy industries.   

Why join the team: 

  • When you work at TIC, you are family
  • Hybrid work model
  • Training and Development 
  • Career Advancement 
  • Medical / Dental / Vision / Life / Disability 
  • 401k with a Matching component 
  • Paid Time Off – vacation, sick, 9 paid holidays
  • Quarterly Rewards Program with the opportunity to win prizes

What do we need? 

We are looking for a candidate to add to our team in the capacity of a Help Desk Technician. This position is in Fenton, Missouri at our Corporate office. 

Are you ready to apply?  Essential duties include: 

  • Provide technical assistance and support for non-technical users for issues related to computer systems, software, and hardware. 
  • Assisting the team in providing Level I Support. 
  • Act as an escalation point for advanced or difficult help requests. 
  • Install, modify, and repair computer hardware and software. 
  • Install computer peripherals for users. 
  • Respond either in person or over the phone.  Walk customers through the problem-solving process. Run diagnostic programs to resolve problems. Follow up with customers to ensure the issue has been resolved. 
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. 
  • Build rapport with service desk customers. 
  • Gain feedback from customers about computer usage. 

The person we are looking for will have 

  • Knowledge of advanced computer hardware, including Desktops, laptops, printers, smartphones, and networking equipment  
  • A minimum of 1 year of experience with troubleshooting Windows Operating Systems is necessary 
  • Experience with System Center Configuration Manager and Active Directory. Proficiency with Microsoft including Office and Windows  
  • Basic Ethernet TCP/IP Networking Skill.  

We look for employees of all backgrounds to bring a fresh perspective to our ingredient business and are proud to be an Equal Opportunity Employer.

Ready to apply? Join us! 

  1. Please send your resume to careers@ifpc.com. 
  1. Please take the following assessment via the below link (You may need to copy and paste) 

https://apps.outmatch.com/PeopleManagement/Web/JobApplication/register?registrationId=VTGKxHwiwINUmvlOT4wiuw%3d%3d 

To apply, please email us your resume. Apply Now