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Customer Care Representative

Would you like to work for a company that still has a “family” atmosphere and where you the employee are still the greatest asset to the company?

Be a part of an extraordinary team that is The International Companies! The International Companies include International Food Products Corporation, International Ingredient Corporation, Greenfield Solutions, International Transport Inc., and TSL Transportation. Excellent benefits and competitive pay are just a few reasons to consider our opportunity.

Who We are:

Located in Fenton, Missouri, is a family-owned company in business for 47 years. TIC is a growing, highly ethical, quality ingredient company for the food, beverage, and dairy industries.

Why join the team:

  • When you work at TIC, you are family.
  • Hybrid work model
  • Training and Development
  • Career Advancement
  • Medical / Dental / Vision / Life / Disability
  • 401k with a Matching component
  • Paid Time Off – vacation, sick, 9 paid holidays.
  • Quarterly Rewards Program with the opportunity to win prizes.

We are currently looking for a Customer Care Representative for International Food Products Corporation. The position is located within the Fenton area.

Responsibilities Include:

  • Front Line/First Point of contact for assigned customer accounts, both foreign and domestic
  • Support Outside Sales Representatives, including maintaining an existing customer base, order entry, tracking, and revisions as well as sales contract management
  • Timely and accurate processing of incoming orders via phone, fax, or email
  • Timely and accurate creation of export documentation
  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
  • Respond to customer requests including, product information, tracking information, and proof of delivery
  • Resolve all customer issues/opportunities such as pricing, tracking shipments, and/or processing credits
  • Document customer complaints to ensure proper investigation/resolution
  • Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded

Requirements:

  • Minimum of 5 years of experience in business-to-business customer service
  • Strong competencies in all major Microsoft products especially Excel
  • Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail
  • Demonstrate professional behavior and teamwork by being punctual, dependable, and adhering to company policies and procedures.
  • Strong interpersonal and communication skills with the ability to solve problems, multi-task, and be a hands-on leader

Desired:

  • Experience using CRM software programs
  • Bilingual (Spanish/English) … Additional languages a plus

We offer a competitive compensation and benefits package. If you feel you meet the above qualifications, please send your resume and salary expectations!!!

To apply, please email us your resume. Apply Now